Refund Policy

This policy applies to purchases made on this site, which consist of a digital redemption link for a Duolingo Super 12-month subscription. Because the product is a digital good delivered electronically, the conditions below differ from those that apply to physical items.

The policy should be read together with the terms of service. Nothing here limits any right you hold under the consumer protection law of the country or region where you live, and those rights apply in addition to the commitments set out on this page.

Offer and policy facts were last verified on October 4, 2026.

The following situations are eligible for a refund when they are reported with a valid order number and the description matches our delivery records.

Some outcomes fall outside this policy. We state them here so that the position is clear before you buy rather than afterwards.

Send your request through the Contact page on this site. Include your order number, the email address used at checkout, and a brief description of the problem, such as a missing link or the exact message shown on the redemption page.

Screenshots of an error message help us investigate more quickly. Requests are assessed against the delivery record for the order in question, and we may ask for additional detail before a decision is made.

We do not ask for your Duolingo password at any stage of a refund request, and you should not provide it.

Each request is reviewed against the order's delivery history and the coverage conditions above. Where a link was issued and redeemed successfully, the order is generally treated as delivered and completed.

If a request is declined, we will explain the reason based on the delivery record and on the scope of this policy. Where the outcome is governed by law rather than by this policy, statutory rights take precedence.

Approved refunds are processed within 5 to 10 business days of approval. This is this site's own processing window and covers the time we take to issue the refund after a decision has been made.

The time it then takes for the amount to appear in your account depends on your bank or card issuer and is outside our control. Business days exclude weekends and public holidays in the jurisdiction where the payment was processed.

If an approved refund has not appeared after that window has passed, contact us through the Contact page with your order number.

Approved refunds are returned to the original payment method used for the order. Refunds are not issued as site credit, gift balance, or a replacement product unless you specifically ask for an alternative and we agree to it.

Where payment methods are enabled, the payment provider handles the execution of the refund under its own processing terms, and the funds move from the provider back to your original payment method. Currency conversion differences, if any, are determined by your bank or issuer.

The total refund issued equals the amount you paid for the order covered by the request.

This website is independently operated and is not affiliated with, endorsed by, or sponsored by Duolingo, Inc. Duolingo® and Super Duolingo® are trademarks of Duolingo, Inc.

Refunds are handled by this site for orders placed on this site. Any matter concerning a subscription already applied to a Duolingo account, including its status or renewal, falls under Duolingo's own terms rather than this policy.

To start a refund request or ask a question about one, use the Contact page on this site at /contact/ and quote your order number.