Support
How can we help?
Questions about an order, a redemption link or eligibility? Send a message — we aim to reply within 2 business days.
Include these details
- Your order number (for example DL-ABC12345)
- The email address used at checkout
- Any error message shown on the redemption page
- Your Duolingo account region (never your password)
We will never ask for your Duolingo password.